General
Terms and Conditions
§ 1 - General Provisions, Scope of Application
1. The following terms and conditions apply to contracts concluded with me—SHÆDE—as the provider, whether via the website www.shaede.de or by other means. Unless otherwise agreed, the inclusion of any terms and conditions used by you is hereby objected to.
The contract is concluded on the basis of these General Terms and Conditions (GTC) between the buyer (hereinafter referred to as the "Customer") and,
SHÆDE
Represented by Bianca Günther
Address: Gutenbergstraße 91, 14476 Potsdam,
(hereinafter referred to as the "Seller").
2. For the purposes of the following regulations, a "consumer" is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An "entrepreneur" is any natural or legal person or a partnership with legal capacity that acts in the exercise of its independent professional or commercial activity when concluding a legal transaction.
3. My GTC apply exclusively. Deviating, conflicting, or supplementary terms and conditions of the Customer shall only become part of the contract if and to the extent that I have expressly agreed to their validity in writing.
§ 2 Offers
My offers are subject to change and are non-binding.
§ 3 Scheduling of Appointments, Treatments/Consultations
1. Treatments are provided upon request and by appointment to all persons aged 18 or older who possess legal capacity. For persons under the age of 18, the consent of a legal guardian is required.
2. If the Customer requests a specific appointment for a treatment or consultation, I will endeavor to accommodate this request. However, due to the high volume of appointment requests, this is not always feasible.
3. Agreed appointments constitute a mutual declaration of intent and are binding on both parties. 4. The duration of the treatment is specified in the offer and price list. The scope of the treatment or consultation is determined by prior individual agreement and the condition of the skin. I provide treatment recommendations, but the decision regarding the type of treatment rests with the client. The treatment or consultation is carried out professionally and competently following a preliminary skin analysis and treatment recommendation.
5. If I am unable to keep an appointment due to reasons beyond my control or force majeure, the client will be notified immediately, provided the address and contact details on file allow for timely communication. In such cases, I reserve the right to reschedule the appointment on short notice or to withdraw from the contract. My statutory rights of withdrawal and termination remain unaffected.
§ 4 Refusal or Discontinuation of Treatments
I reserve the right to refuse or discontinue a treatment if:
the client fails to follow the necessary pre- or post-treatment instructions,
a condition exists that raises hygiene or medical concerns (e.g., excessive sweating, open wounds),
the client behaves disrespectfully, aggressively, or offensively.
In such cases, there is no entitlement to a refund of amounts already paid. In the event of repeated misconduct, I may permanently exclude clients from future treatments.
§ 5 Delays or Cancellations by the Client
1. Appointments must be cancelled at least 24 hours in advance (during my business hours), regardless of the reason. In the event that an appointment is not cancelled on time, the following applies:
a) If the client fails to appear for the scheduled treatment or consultation appointment and does not cancel it at least 24 hours in advance during my business hours, I am entitled to charge the client 50% of the treatment price for the appointment that was not cancelled in time, in accordance with Sections 632 and 642 of the German Civil Code (BGB). Scheduled consultations are generally free of charge for our clients. However, if the appointment is not cancelled at least 24 hours before the scheduled start time and the client fails to appear, I reserve the right to charge a flat-rate cancellation fee of €50.00. This policy serves to compensate for the time and organizational effort involved. Cancellations via social media (e.g., Instagram) are not accepted. The business email address and telephone number are available for cancellations. The client must provide proof of cancellation. The client has no claim to a substitute service.
2. The treatment or consultation begins upon the client's arrival. In the event of a late arrival, the client is entitled to the treatment or consultation only for the remainder of the scheduled duration. I am also entitled to charge for the full treatment time if the session must end on schedule due to a subsequent appointment.
§ 6 Prices and Terms of Payment
1. Unless otherwise agreed in an individual case, the price list current at the time the contract is concluded shall apply.
2. Payments for treatments/consultations and/or the purchase price are due immediately upon completion of the treatment/consultation or upon handover of the goods, payable in cash or via online banking (PayPal, credit card). The same applies to the sale of vouchers.
3. In justified cases, appointments may only be accepted subject to advance payment.
4. Corrections/Follow-up treatments: In principle, every client receives one complimentary follow-up treatment. Requests for corrections beyond this are subject to a charge, unless otherwise agreed in writing.
§ 6.1 – Payment by Installments
(1) Upon request, the provider allows the client to pay the treatment price in installments. Payment by installments requires an express written agreement between both parties prior to the start of the first treatment.
(2) The terms of the installment plan—specifically the amount of the down payment, the number and due dates of the installments, and the account details—shall be stipulated in a separate installment payment agreement, which forms an integral part of the service contract.
(3) If the client defaults on an installment, the entire outstanding balance becomes due immediately. From the onset of default, the provider is entitled to charge statutory default interest and, where applicable, late payment fees.
(4) If payment is not made despite a formal reminder, the provider reserves the right to initiate judicial dunning proceedings or to commission a debt collection agency to recover the outstanding amount. The client shall bear any costs incurred as a result.
(5) The agreed treatment may be postponed or cancelled if the down payment is not made or is incomplete. § 7 Warranty
1. Products tailored to the needs of the specific skin type are used during the treatment. However, no guarantee regarding skin compatibility or treatment success can be provided. The success of the treatment depends on the customer's individual skin condition and their adherence to aftercare instructions. This applies particularly in cases where questions asked during the initial consultation were not answered sufficiently or truthfully by the customer. The customer is obliged to provide truthful information, especially regarding allergies, intolerances, skin conditions, or contagious infectious diseases.
2. The customer must notify me of any obvious treatment defects within 10 calendar days of becoming aware of the defect. Failure to do so excludes any warranty claims.
3. Notifications of defects by the customer must be made in writing to be valid.
4. In the event of a complaint, payments already made will not be refunded. The same applies to deposits paid. Complaints may only be resolved by means of a repeat treatment.
5. Otherwise, the customer's warranty claims are governed by statutory provisions.
§ 7.1 Third-Party Products
I also sell third-party products in my studio and online shop. All product information, ingredients, usage instructions, and claims regarding product effects originate from the respective manufacturer. SHÆDE assumes no liability for manufacturer statements, altered formulations, product defects, packaging information, or individual customer intolerances.
For questions regarding application, compatibility, or specific ingredients, the respective manufacturer is the direct point of contact. My statutory warranty obligations remain unaffected by this.
§ 8 Liability
Claims for damages by the customer expire three years after the contractually scheduled conclusion of the treatment. Upon becoming aware of a treatment defect, the customer must assert the corresponding defect in writing within a period of three months. After this period has expired, the customer may only assert claims if they were prevented from meeting the deadline through no fault of their own.
All claims for damages become statute-barred three years after they arise. This does not apply to claims arising from tort.
My liability—as well as that of my employees and agents—for breaches of contractual obligations and for tortious acts is limited to cases of willful misconduct and gross negligence. This limitation does not apply to the breach of a material contractual obligation (i.e., an obligation upon whose fulfillment the customer is entitled to rely). In cases of simple negligence, liability is limited to compensation for foreseeable damage of a type typically occurring in such cases.
Liability is excluded for any impairment of the treatment result caused by failure to follow pre- or post-treatment instructions, lack of hygiene, excessive sweating, the customer's own actions, or external factors. The same applies if the customer fails to reschedule an appointment despite an express recommendation to do so, even though medical or hygiene-related reasons argue against proceeding.
The foregoing limitations of liability do not apply to claims under the Product Liability Act, statutory warranty liability, or liability for injury to life, body, or health.
§ 9 Sale of Goods
1. Retention of Title
The goods remain the property of the seller until payment has been made in full.
2. Defects in Goods
Statutory provisions apply regarding warranties. The customer shall receive a replacement in the event of legitimate manufacturing defects. All other claims are excluded. 3. Product Exchanges
Promotional items, specially ordered goods, or used items are excluded from exchange. Exchanges are made exclusively upon presentation of proof of an allergy.
§ 10 Gift Vouchers and Promotional Offers
1. Gift vouchers cannot be redeemed for cash.
2. Promotional offers are valid only during the advertised period and must be redeemed within that time, or are valid only while stocks last.
3. Special promotions may be terminated immediately without notice. Promotions without a specified end date expire no later than four weeks after the promotion is announced. All special promotions are valid only while stocks last.
§ 11 Right to Make Changes
1. I reserve the right to make interim changes to the nature and scope of treatments as well as to prices.
§ 12 General Terms and Conditions (GTC), Price List
1. Upon the publication of new GTC or new offer and price lists, all previous versions cease to be valid. German law applies, excluding the UN Sales Convention (CISG).
§ 13 Payment Methods and Shipping
1. The payment methods available to you are indicated via a correspondingly labeled button on my website or within the specific offer. Unless otherwise stated for individual payment methods, payment claims arising from the concluded contract are due immediately.
2. Delivery terms, the delivery date, and any existing delivery restrictions can be found in the specific offer. If you are a consumer, the law stipulates that the risk of accidental loss or accidental deterioration of the sold goods during shipment passes to you only upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the business owner or another person designated to carry out the shipment. If you are a business owner, delivery and shipment are at your risk.
§ 14 Online Sales / Conclusion of Contract
By clicking the "Buy" button, the customer submits a binding offer to purchase. The contract is concluded as soon as the customer receives an order confirmation. All prices are final prices in accordance with § 19 UStG (German Value Added Tax Act – small business regulation); no VAT is shown. Shipping costs may apply in addition.
§ 14.1 Right of Withdrawal
Customers have a statutory right of withdrawal of 14 days for online purchases. Excluded from this are opened or unsealed products as well as custom-made goods.
§ 14.2 Delivery
Deliveries are made within Germany. Delivery times are specified in the shop. Self-pickup is possible.
§ 14.3 Third-Party Products
Product information, ingredients, and usage instructions are provided by the respective manufacturer. SHÆDE assumes no liability for manufacturer statements, changes in formulation, or individual intolerances. Statutory warranty rights remain unaffected.
§ 14.4 Retention of Title
The goods remain the property of SHÆDE until full payment has been made.
§ 14.5 Warranty
Statutory warranty rights apply to all products.
§ 15 Instructions on the Right of Withdrawal for Distance Contracts pursuant to §§ 312 et seq. BGB (German Civil Code)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day:
- on which you, or a third party named by you, received the goods,
- in the case of partial deliveries: on which the last item arrived,
- in the case of digital vouchers: from the day the contract was concluded.
To exercise your right of withdrawal, you must inform me of your decision to withdraw from this contract by means of an unequivocal statement (e.g., by email to info@shaede.de). To meet the deadline, it is sufficient for you to send the notification before the 14-day period has expired.
§ 15.1 Electronic Withdrawal Function
Where consumers are entitled to a statutory right of withdrawal for a contract concluded online, the withdrawal may be declared—in addition to the legally provided options—via the electronic withdrawal function made available on the SHÆDE website.
This function is permanently accessible via the website footer under the link "Cancel Contract" or on the "Appointment Booking" page. Upon receipt of the withdrawal, the consumer will immediately receive an electronic confirmation acknowledging receipt of their notice of withdrawal.
§ 15.2 Consequences of Withdrawal
If you withdraw from this contract, I will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from a special type of delivery), without undue delay and no later than 14 days from the date of withdrawal. I will use the same payment method for the refund that you used for the original purchase.
§ 15.3 Return of goods
You must return the goods without undue delay and no later than 14 days from the day on which you informed me of the cancellation. You, as the customer, bear the costs of the return unless otherwise agreed.
You are only liable for any loss in value if this is due to handling that goes beyond what is necessary to check the properties and functioning of the goods.
§ 15.4 Exclusion or premature expiry of the right of cancellation
Cancellation is not possible for:
1. Opened or unsealed cosmetic products
Excluded for hygiene reasons (§ 312g para. 2 no. 3 BGB). If you break the seal, the right of cancellation ceases to apply.
2. Services scheduled to take place at short notice
If you expressly agree during the booking process that the service is to take place before the expiry of the cancellation period, the right of cancellation expires once the provision of the service begins.
3. Custom-made products
Products that have been personalized or manufactured specifically for you.
4. Digital vouchers that have already been redeemed
Once the voucher has been used, cancellation is no longer possible.
§ 16 Final provisions
1. The customer is entitled to rights of set-off or retention only insofar as their claim has been legally established or is undisputed.
2. The customer is not entitled to assign their claims arising from the contract.
3. Agreements deviating from these General Terms and Conditions must be made in writing.
4. The place of performance and place of jurisdiction is the registered office of the cosmetic practice. 5. Should one or more of the preceding provisions be invalid, the validity of the remaining provisions shall not be affected thereby. This also applies if a part of a provision is ineffective while another part remains effective. The parties shall replace the ineffective provision with a provision that comes closest to the economic interests of the contracting parties and does not conflict with the other contractual agreements.
6. Statutory liability for defects
Liability for defects is governed by the "Warranty" provision in my General Terms and Conditions (Part I).
7. All provisions mentioned above also apply to oral/telephone agreements as well as written agreements (e.g., via social media/WhatsApp, etc.).
§ 17 Severability Clause
Alternative dispute resolution pursuant to Art. 14 (1) of the ODR Regulation and § 36 of the VSBG (Consumer Dispute Resolution Act):
The European Commission provides a platform for online dispute resolution (ODR), which can be found at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
As of: June 2026