General
Terms and Conditions
§ 1 - General Provisions, Scope of Application
These General Terms and Conditions apply to all contracts regarding treatments, consultations, appointment bookings, vouchers, and goods concluded between
SHÆDE
Proprietor: Bianca Günther
Address: Gutenbergstraße 91, 14467 Potsdam,
E-Mail: info@shaede.de
Telephone: 0177-1722384
and the respective customer.
A consumer is any natural person who enters into a legal transaction predominantly for private purposes. An entrepreneur is any natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or self-employed professional activity when concluding the contract.
Deviating terms and conditions of the customer shall apply only if their validity has been expressly agreed to.
§ 2 Conclusion of Contract and Appointment Booking
Treatment appointments may be arranged via the website, by telephone, by email, or through other available communication channels.
A binding appointment agreement is concluded upon confirmation of an appointment.
In the case of online orders, the contract is concluded as soon as the order is confirmed by SHÆDE or an automated booking or order confirmation is issued.
The specific scope of services is determined by the respective service description and the individual agreement.
§ 3 Minors
Treatments for persons under the age of 18 are performed only if the specific treatment is offered for minors and the required consent from legal guardians has been obtained.
Depending on the type of treatment, SHÆDE may additionally require the presence of a legal guardian at the appointment or the submission of further documentation.
The granting of consent does not in itself entitle the individual to the performance of a treatment.
§ 4 Health-related Information and Treatment Prerequisites
The customer is required to provide truthful and complete information regarding all matters relevant to the treatment prior to the procedure.
This includes, in particular, allergies, intolerances, medical conditions, medications, pregnancy, skin abnormalities, or other circumstances that could affect the treatment.
SHÆDE reserves the right to postpone, refuse, or discontinue a treatment if health, hygiene, or professional considerations preclude a safe procedure.
Individual skin or bodily reactions may occur even when the procedure is performed carefully and professionally. A specific aesthetic outcome cannot be guaranteed.
§ 5 Refusal or Discontinuation of Treatment
SHÆDE is entitled to refuse or discontinue a treatment, particularly if:
health or hygiene reasons preclude it,
required pre- or post-treatment instructions have not been followed,
necessary information was withheld or provided incorrectly,
a safe or professionally sound procedure does not appear feasible, or
the customer behaves in a significantly disrespectful, aggressive, or insulting manner toward SHÆDE or other persons.
Decisions regarding whether—and to what extent—amounts already paid are refunded depend on the circumstances of the individual case and applicable legal provisions.
§ 6 Appointment Cancellations and No-Shows
Scheduled appointments are reserved exclusively for the specific client.
Appointments may be cancelled or rescheduled free of charge up to 48 hours prior to the scheduled time.
In the event of cancellation between 48 and 24 hours before the appointment, SHÆDE may charge 50% of the agreed treatment price as compensation for the loss.
In the event of cancellation less than 24 hours before the appointment or a no-show, up to 100% of the agreed treatment price may be charged as compensation, provided the appointment could not be filled by another client.
The client expressly retains the right to prove that SHÆDE incurred no loss or a significantly lower loss.
Proven cost savings or income generated elsewhere will be deducted.
For complimentary consultation, check-up, or follow-up appointments, a flat-rate cancellation fee of €50 may be charged in the event of short-notice cancellation or a no-show. Here, too, the client retains the right to prove that the loss incurred was lower or non-existent.
§ 7 Lateness
In the event of late arrival, the treatment time may be reduced accordingly if subsequent appointments do not permit an extension.
If the delay makes it impossible to perform the treatment professionally or safely, the treatment cannot be carried out.
Any compensation for loss resulting from this shall be governed by § 6 of these General Terms and Conditions.
§ 8 Prices and Payment
The prices agreed upon at the time the contract is concluded or displayed on the website shall apply.
Unless otherwise agreed, payment is due immediately after the treatment or, in the case of online purchases, during the ordering process.
Payment options may include, in particular, cash payment, PayPal, credit card, or other payment methods specified on the website.
SHÆDE may require a deposit or prepayment for certain services.
§ 9 Payment by Installments
Payment by installments is possible only upon prior express agreement.
The amount, number, and due dates of the installments shall be agreed upon separately.
Statutory provisions apply in the event of late payment. Default interest and other costs recoverable by law may be claimed.
§ 10 Treatment Outcome and Aftercare
The outcome of aesthetic treatments depends on individual factors, particularly skin condition, healing response, metabolism, pre-existing medical conditions, care, and adherence to pre- and post-treatment instructions.
Photos, sample results, and before-and-after images serve solely for illustrative purposes and do not constitute a guarantee of a specific individual outcome.
Clients are required to observe the provided aftercare instructions.
The client's statutory rights remain unaffected.
§ 11 Follow-up treatments and touch-ups
Whether a follow-up treatment or a touch-up is included in the original treatment price can be found in the respective service description.
The follow-up treatments included must be carried out within the specified period of time, unless a different agreement is made for medical or other understandable reasons.
Additional or later treatments requested may be subject to a charge.
§ 12 Goods and third-party products
The statutory warranty rights apply to goods.
For third-party products, product information, ingredients and application instructions may come from the respective manufacturer.
The customer's legal rights towards SHÆDE remain unaffected
§ 12 General Terms and Conditions, price list
1. When new general terms and conditions or new offers and price lists appear, all previous ones lose their validity. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
§ 13 Retention of Title
Delivered goods remain the property of SHÆDE until payment has been made in full.
§ 14 Vouchers
As a general rule, gift vouchers cannot be redeemed for cash.
Unless a shorter, legally permissible time limit has been expressly agreed upon, statutory limitation periods apply.
Vouchers may be used for the services currently offered, unless otherwise stated in the voucher description.
§ 15 Right of Withdrawal for Distance Contracts
Consumers may be entitled to a statutory right of withdrawal in the case of contracts concluded exclusively via means of distance communication.
Details are set out in the separate instructions on the right of withdrawal provided on the website.
In the case of services, the consumer may request that SHÆDE begin providing the service before the withdrawal period has expired.
For paid services, the right of withdrawal expires only upon complete provision of the service, provided the consumer has expressly consented to the early commencement of performance and has acknowledged that their right of withdrawal expires upon complete performance of the contract.
In the case of goods, statutory exceptions to the right of withdrawal may apply—particularly regarding custom-made goods or sealed goods that are unsuitable for return for reasons of health protection or hygiene if the seal has been removed.
§ 16 Liability
SHÆDE accepts unlimited liability in cases of willful misconduct and gross negligence, as well as for damages resulting from injury to life, body, or health.
In the event of a breach of essential contractual obligations due to simple negligence, liability is limited to foreseeable damage typical of the contract.
Statutory provisions, particularly those under the Product Liability Act, remain unaffected.
Where damage is attributable solely to the customer’s culpable failure to observe expressly communicated pre- or post-treatment instructions or to the withholding of relevant information, this may be taken into account regarding liability.
§ 17 Changes to Services and Prices
For services already bindingly agreed upon, the price agreed at the time the contract was concluded generally applies.
Price changes apply to future bookings.
Any necessary changes to a treatment plan based on individual circumstances will be discussed with the customer prior to implementation.
§ 18 Communication
The contact channels specified on the website may be used for scheduling appointments, making changes, and other contract-related communication.
The customer is responsible for providing correct and valid contact details when booking.
§ 19 Final Provisions
German law applies.
Statutory provisions regarding the place of jurisdiction apply to consumers.
If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction may be agreed as the location of SHÆDE.
Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. Statutory provisions shall replace any invalid provision.
As of: September 2026